House Clearance Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Chelsea provides house clearance and associated waste collection services to domestic and commercial customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means House Clearance Chelsea, the service provider supplying clearance and waste collection services.

Customer means the person, business, or organisation requesting and paying for the services.

Services means house clearance, rubbish removal, waste collection, and any related services provided by the Company.

Premises means the property or site at which the Services are to be performed.

Waste means items, materials, furniture, appliances, and other goods to be removed or disposed of as part of the Services.

2. Scope of Services

The Company provides house clearance and waste collection services, which may include removal of household items, furniture, white goods, garden waste, and general non-hazardous waste. The exact scope of the Services will be agreed at the time of booking, based on information provided by the Customer.

The Company reserves the right to refuse to remove items that are hazardous, illegal, excessively heavy, or otherwise unsuitable for collection, disposal, or transport under applicable laws and regulations. This may include, but is not limited to, asbestos, chemicals, clinical waste, gas bottles, and certain electrical goods.

The Customer is responsible for clearly identifying the items to be removed and for ensuring that no items intended to be retained are mixed with the Waste.

3. Booking Process

Bookings may be made by telephone, email, or other communication channels offered by the Company. The Customer will be asked to provide accurate details including the Premises address, type and estimated quantity of Waste, access conditions, desired date and time, and any special requirements.

Any quotation given prior to a site visit is based on the information supplied by the Customer and is an estimate only. The final price may be adjusted at the time of collection once the Company has inspected the Waste and assessed the actual volume, weight, and nature of the items to be removed.

A booking is only confirmed when the Company has acknowledged acceptance of the job and provided a booking confirmation, which may be sent by email or other written form of communication.

The Customer must ensure that an authorised person is available at the Premises at the agreed time to grant access, identify the Waste, and approve any changes to the scope or price where necessary.

4. Pricing and Quotations

Prices are generally based on the volume and weight of Waste, type of materials, ease of access, labour involved, and any associated disposal charges. The Company may provide a price guide or estimated range, but the final charge will be confirmed once the team attends the Premises and inspects the job.

All prices are stated in pounds sterling and may be subject to VAT or other applicable taxes, where relevant. Any such taxes will be clearly stated on the invoice where charged.

Quotations are valid for a limited period as notified by the Company and may be withdrawn or amended at any time before acceptance of a confirmed booking, particularly where disposal charges or other costs beyond the Companys control have changed.

5. Payments and Invoicing

Payment is due in full on completion of the Services, unless agreed otherwise in writing prior to the booking. The Company accepts a range of payment methods, which may include cash, card payments, or bank transfer, subject to availability at the time of service.

For business customers or larger jobs, the Company may require a deposit or partial payment in advance. Any such requirement will be communicated at the time of booking. The Company reserves the right not to commence work until any required deposit has been received in cleared funds.

Where the Customer is granted credit terms, invoices shall be payable within the timeframe stated on the invoice. If payment is not received by the due date, the Company may charge interest on overdue balances at the statutory rate and may suspend further Services until full payment is received.

The Customer is responsible for ensuring that payment details provided to the Company are accurate and that sufficient funds are available. The Company shall not be liable for any charges applied by the Customers bank or payment provider.

6. Cancellations and Amendments

The Customer may cancel or reschedule a booking by providing notice to the Company. To avoid a cancellation charge, the Customer should provide at least 24 hours notice prior to the agreed arrival time, or such other notice period as may be specified at the time of booking.

If the Customer cancels with less than the required notice, or if the team is unable to gain access to the Premises at the agreed time due to the Customers act or omission, the Company reserves the right to apply a cancellation or call-out charge to cover costs incurred.

Any amendments to the booking, including changes to the date, time, or scope of the Services, are subject to availability and must be agreed by the Company. The Company will use reasonable efforts to accommodate changes but cannot guarantee that alternative dates or times will be available.

7. Access and Customer Obligations

The Customer must ensure that the Company has safe, reasonable, and lawful access to the Premises at the agreed time. This includes arranging necessary permissions for access to shared areas, parking spaces, or restricted locations.

The Customer is responsible for ensuring that the Premises are safe for the Companys employees or contractors to work in, and must inform the Company in advance of any known health and safety risks, such as structural damage, hazardous materials, or aggressive animals.

The Customer must provide accurate information about the volume and nature of the Waste. If, on arrival, the job is significantly larger or more complex than described, the Company may revise the quotation or decline to proceed with all or part of the work. Any additional charges will be explained to the Customer before proceeding.

8. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management legislation and regulations, including any requirements relating to carrier licensing, transfer notes, and disposal at authorised facilities. The Company aims to reduce environmental impact by reusing and recycling materials where practicable.

By engaging the Services, the Customer confirms that they are the lawful owner of the Waste or are otherwise authorised to arrange its removal and disposal. The Customer agrees to indemnify the Company against any claims or penalties arising from the unlawful or unauthorised disposal of items where the Customer has misrepresented ownership or the nature of the Waste.

The Company will not accept or transport hazardous or prohibited materials unless explicitly agreed in advance and only where the Company is authorised and equipped to do so in compliance with relevant regulations.

Once Waste has been collected by the Company, ownership of the Waste transfers to the Company, and the Company will determine the most appropriate lawful method of disposal, reuse, or recycling.

9. Liability and Limitations

The Company will exercise reasonable care and skill in the performance of the Services. However, the Company shall not be liable for any loss or damage arising from inaccurate or incomplete instructions provided by the Customer, or where the Customer has failed to separate items for retention from items for removal.

The Customer is responsible for checking that only intended items are removed. The Company accepts no liability for items taken away in error where those items were not clearly identified as to be retained, or were mixed with the Waste.

The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific job giving rise to the claim. Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10. Damage to Property

The Company will take reasonable precautions to prevent damage to the Premises during the provision of the Services. The Customer should notify the team of any fragile areas, vulnerable fittings, or particular concerns before work commences.

If accidental damage occurs as a direct result of the Companys actions, the Customer must inform the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Customer should provide details and, where possible, supporting evidence.

Where damage is established and the Company is found to be at fault, the Company may, at its discretion, repair the damage, arrange for a third party to repair it, or offer fair compensation based on the reasonable cost of repair. This remedy shall be the Customers sole and exclusive remedy in respect of such damage.

11. Delays and Force Majeure

The Company aims to attend all bookings at the agreed date and time, but arrival times are estimates only. The Company shall not be liable for any delay caused by traffic, weather conditions, accidents, road closures, breakdowns, or other circumstances beyond its reasonable control.

If the Company is unable to perform the Services on the scheduled date due to an event outside its control, the Company will notify the Customer as soon as reasonably practicable and arrange a new date for the Services. The Company shall not be liable for any resulting loss or inconvenience suffered by the Customer.

12. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing a clear description of the issue and any supporting information. The Company will investigate the complaint and aim to resolve it promptly and fairly.

The Customer should provide the job reference, date of service, and contact details to assist the Company in handling the complaint efficiently.

13. Data Protection and Privacy

The Company will collect and process personal data provided by the Customer for the purposes of managing bookings, performing the Services, handling payments, and maintaining service records. The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customers consent.

By using the Services, the Customer consents to the processing of their personal data for these purposes.

14. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or service practices. The current version will apply to all new bookings. Material changes will not affect confirmed bookings already accepted by the Company unless required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.